Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Phone Services Flow] Who should you call?
- [Chargeback] Credit or debit or prepaid card chargeback / dispute cases filed with other Financial Institutions
- [Security and Privacy] Changing Devices for TapSecure
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
- What is Transferable and Non-transferable in eWallet Balance?
- [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
TNG eWallet
Touch 'n Go eWallet Visa Card
BUDI MADANI
Travel Pass
Unauthorised Transaction Report
- How long will the investigation take, and how will I be updated?
- Can I report the same transaction to National Scam Response Centre (NSRC)?
- Can I still report if the unauthorised transaction happened more than 90 days ago?
- What is NOT considered an unauthorised transaction?
- Can I still make an Unauthorised Transaction Report if the stolen amount includes cashback or promo funds?
- Can I submit an Unauthorised Transaction Report if I already reported to my card issuer?
EV Charging
- What is TNG eWallet EV Charging and how does it work?
- What can I do if the charging session does not start?
- The charging session stopped unexpectedly. What can I do?
- My vehicle is not connecting to the charger even when the charger gun is attached correctly. What should I do?
- I am unable to stop the charge session from EV Charging mini program. What should I do?
- What should I do if EV Charging mini program doesn't show nearby charging stations?
Reload Card Verification
- Why is TNG eWallet asking me to verify my card?
- Why must I verify my saved cards on TNG eWallet?
- How soon must I verify my saved card(s)?
- Who must verify their saved card? Is it required by everyone?
- What information do I need to provide if “It’s my card” that’s saved on TNG eWallet?
- What will happen if I choose the “It’s someone else’s card” option?
BizCash
Consumer Portal
- What is Touch ‘n Go Consumer Portal?
- How do I log in to the Touch ‘n Go Consumer Portal?
- What features or information can I access on the Touch ‘n Go Consumer Portal?
- Can I update my TNG eWallet profile via the Consumer Portal?
- Can I link an enhanced Touch ‘n Go Card to my TNG eWallet from the Consumer Portal?
- Will RFID tags and Touch ‘n Go Cards added to my eWallet appear in the Consumer Portal?
UNHCR
SOS Balance
- What is TNG eWallet SOS Balance?
- Where can I access SOS Balance feature?
- How do I enable TNG eWallet SOS Balance feature?
- How do I qualify for TNG eWallet's SOS Balance?
- I am eligible for SOS Balance, but SOS Balance did not work when I passed through a toll. Why?
- How does TNG eWallet SOS Balance work at tolls?
Travel+ (Voyager)
e-Invoice
- What are TNG Digital's company details?
- What is e-Invoice?
- When does e-Invoice take effect?
- Which trader types are affected by e-Invoice implementation?
- What are the benefits of e-Invoice?
- Which party should issue the e-Invoice?
CardMatch
- What is CardMatch?
- How do I use CardMatch?
- What happens when I don’t finish my application?
- How do I know what’s the status of my application?
- Is there a fee for using CardMatch?
- Can I apply for any credit card through CardMatch?
CashLoan
GO+
Insurance
GOrewards
Enhanced Touch ’n Go (TNG) Card
TNG eWallet Gift
Near Me
- What is Near Me on TNG eWallet?
- Do I need to enable location services to use the Near Me feature?
- Where can I find my purchased voucher codes?
- What is the return, exchange and refund policy for purchases made via TNG eWallet?
- What if I encounter issues with my purchase?
- Can I cancel my purchase once my order is confirmed?
DuitNow
Toll
Parking
ASNB
- What are the Unit Trust funds offered by ASNB through Touch ‘n Go eWallet?
- What is the eligibility to invest in ASNB funds?
- Can I open ASNB account through TNG eWallet?
- What time can I perform fund subscriptions?
- What is the minimum initial investment for each ASNB fund?
- What are the fees & charges to invest in ASNB fund through Touch ‘n Go eWallet?
e-Mas
- What is e-Mas?
- Am I eligible to invest via e-Mas?
- Can foreigners invest via e-Mas?
- What are the benefits of investing in Gold?
- What is the minimum purchase and selling amount for each gold investment transaction?
- How do I check my current gold investment value if I sell my gold at the market rate?
Soundbox TransferMate
- What is the difference between TNG eWallet Soundbox Pocket and TNG eWallet TransferMATE?
- What is TNG eWallet Soundbox TransferMATE?
- Where can I purchase the TNG eWallet Soundbox TransferMATE?
- Can I purchase the TNG eWallet Soundbox TransferMATE as a gift for someone else?
- How long does it take for my TNG eWallet Soundbox TransferMATE order to arrive? Can I track its delivery status?
- How many TNG eWallet Soundbox TransferMATE can I purchase at a time?
Touch 'n Go Card
Payment with Huawei Wearables
- What are Huawei Wearables?
- Which Huawei Wearables are compatible with this feature?
- How do I download TNG eWallet app on my Huawei Wearables (Applicable for Huawei Watch 4 Series only)
- How do I activate payments with Huawei Wearables [Applicable for Huawei Watch GT4, GT5, Fit3, Ultimate, D2 Series only]
- How to link my Huawei Wearables to my TNG eWallet account?
- How do I pay using my Huawei Wearables
Touch ‘n Go Charm
Promotions & Rewards
Security and Privacy
Passkey
Travel eSIM
Zakat
- What is Zakat?
- What is the “Zakat” feature?
- Is Touch n Go Digital the right hand/ legal official zakat collector (amil)?
- What Zakat Institution is available on TNG (Touch n Go) eWallet?
- Why am I unable to see the “Zakat” feature?
- How do I make payment for Zakat?
[Android] Donation
- [Android] Does TNG eWallet take any of the proceeds?
- [Android] How do I know if my donation was successful?
- [Android] Is my donation tax deductible?
- [Android] How do I obtain a receipt of my donation for tax deduction?
- [Android] Is there a minimum or maximum donation amount?
- [Android] I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?
Road Tax
- Why renew with us?
- Can I renew my car / motorcycle insurance here too?
- Will I receive a physical road tax?
- How can I view my digital road tax via MyJPJ app?
- Can I renew multiple road tax application?
- How do I check my road tax price for my vehicle?
Campaign
SOS Top Up
- What is SOS Top Up About?
- Who is eligible to use the service?
- Are there any charges to use the service?
- When does the repayment period begin?
- Are the late payment fees applicable?
- Can I make another SOS Top Up if the previous one has not been repaid?
Game Credits
eShop
Apple Zone
- Where to look for Apple Zone in TNG eWallet?
- How to apply for refund of Apple Services payment (iCloud, App Store Apple Music, etc.)?
- How to cancel my Apple Services subscription-related payment?
- How to unlink Apple ID auto-debit payment?
- How to link Apple Services with Touch 'n Go eWallet as the payment method?
- What should I do if I failed to link Apple ID with Touch 'n Go eWallet as the payment method?
Vehicle Entry Permit ( VEP )
- Who can use the TNG eWallet VEP registration?
- What are the ID requirements for applying for a VEP?
- How does the system work for Malaysian Users holding a Singaporean PR?
- How does the system work for Singaporean Users?
- How to update my National ID in Touch ‘n Go eWallet?
- What should I do if previous vehicle owner have registered VEP for the said vehicle?
A+ Rewards
- Where can I check the balance of TnGD Points?
- How to know which items can pay with TnGD Points?
- Why I cannot buy with points while my TnGD Points is sufficient?
- Can I partially pay with TnGD Points, and the rest with other payment method?
- I have submitted support ticket for A+ Rewards, how do i track it?
- I have an issue with A+ rewards voucher, what should I do?
Remittance
Money Packet Transfer
Overseas QR Payment
- What is Overseas QR Payment?
- What are the benefits of paying with TNG eWallet abroad?
- Can I also use TNG eWallet to purchase goods and services from Abroad?
- What does the amount displayed in a foreign currency on my eWallet mean?
- Why do I see the option to switch countries from my eWallet home screen? What does that do?
- Does TNG eWallet charge a conversion fee for overseas transactions?
Cashback Packet (User)
- What is Cashback Packet?
- Who can receive Cashback Packet?
- How much can users receive from a Cashback Packet?
- How do I know if I have collected the Cashback Packet successfully?
- Is there a transaction record for claimed Cashback Packets?
- What happens if I don’t open the Cashback Packet immediately upon receiving it?