Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Chargeback] Credit or debit or prepaid card chargeback / dispute cases filed with other Financial Institutions
- [Security and Privacy] Changing Devices for TapSecure
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
- What is Transferable and Non-transferable in eWallet Balance?
- [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
- [GO+] How long does it take for the Cash Out to be paid to my Touch ‘n Go eWallet and bank account?
TNG eWallet
Touch 'n Go eWallet Visa Card
Payment with Huawei Wearables
- What are Huawei Wearables?
- Which Huawei Wearables are compatible with this feature?
- How do I download TNG eWallet app on my Huawei Wearables (Applicable for Huawei Watch 4 Series only)
- How do I activate payments with Huawei Wearables [Applicable for Huawei Watch GT4, GT5, Fit3, Ultimate, D2 Series only]
- How to link my Huawei Wearables to my TNG eWallet account?
- How do I pay using my Huawei Wearables
UNHCR
SOS Balance
- What is TNG eWallet SOS Balance?
- Where can I access SOS Balance feature?
- How do I enable TNG eWallet SOS Balance feature?
- How do I qualify for TNG eWallet's SOS Balance?
- I am eligible for SOS Balance, but SOS Balance did not work when I passed through a toll. Why?
- How does TNG eWallet SOS Balance work at tolls?
eInvoice
- What are TNG Digital's company details?
- What is e-Invoice?
- When does e-Invoice take effect?
- Which trader types are affected by e-Invoice implementation?
- What are the benefits of e-Invoice?
- Which party should issue the e-Invoice?
CashLoan
GO+
Insurance
GOrewards
Enhanced Touch ’n Go (TNG) Card
TNG eWallet Gift
Near Me
- What is Near Me on TNG eWallet?
- How do I leave a review on TNG eWallet’s Near Me?
- What kind of information can I leave in my Near Me review?
- I noticed that not all merchants that accept payments with TNG eWallet are found on Near Me, why is that?
- Can I edit my Near Me review after submitting it?
- Can I leave a Near Me review for a merchant later, rather than immediately after making payment?
DuitNow
Toll
Parking
ASNB
- What are the Unit Trust funds offered by ASNB through Touch ‘n Go eWallet?
- What is the eligibility to invest in ASNB funds?
- Can I open ASNB account through TNG eWallet?
- What time can I perform fund subscriptions?
- What is the minimum initial investment for each ASNB fund?
- What are the fees & charges to invest in ASNB fund through Touch ‘n Go eWallet?
e-Mas
- What is e-Mas?
- Am I eligible to invest via e-Mas?
- Can foreigners invest via e-Mas?
- What are the benefits of investing in Gold?
- What is the minimum purchase and selling amount for each gold investment transaction?
- How do I check my current gold investment value if I sell my gold at the market rate?
RFID for Petrol
Soundbox TransferMate
- What is the difference between TNG eWallet Soundbox Pocket and TNG eWallet TransferMATE?
- What is TNG eWallet Soundbox TransferMATE?
- Where can I purchase the TNG eWallet Soundbox TransferMATE?
- Can I purchase the TNG eWallet Soundbox TransferMATE as a gift for someone else?
- How long does it take for my TNG eWallet Soundbox TransferMATE order to arrive? Can I track its delivery status?
- How many TNG eWallet Soundbox TransferMATE can I purchase at a time?
Touch 'n Go Card
Touch ‘n Go Charm
Promotions & Rewards
Money-back Guarantee
- What's TNG eWallet's Money-back Guarantee policy?
- What are the requirements to qualify for TNG eWallet's Money-back Guarantee?
- Under what circumstances will a user not be covered by TNG eWallet's Money-back Guarantee policy?
- How do I make a Money-back Guarantee claim?
- What documents are required to submit with my Money-back Guarantee claim?
- How is the disputed sum refunded via TNG eWallet's Money-back Guarantee?
Security and Privacy
Passkey
Travel eSIM
Zakat
- What is Zakat?
- What is the “Zakat” feature?
- Is Touch n Go Digital the right hand/ legal official zakat collector (amil)?
- What Zakat Institution is available on TNG (Touch n Go) eWallet?
- Why am I unable to see the “Zakat” feature?
- How do I make payment for Zakat?
[Android] Donation
- [Android] Does TNG eWallet take any of the proceeds?
- [Android] How do I know if my donation was successful?
- [Android] Is my donation tax deductible?
- [Android] How do I obtain a receipt of my donation for tax deduction?
- [Android] Is there a minimum or maximum donation amount?
- [Android] I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?
Road Tax
- Why renew with us?
- Can I renew my car / motorcycle insurance here too?
- Will I receive a physical road tax?
- How can I view my digital road tax via MyJPJ app?
- Can I renew multiple road tax application?
- How do I check my road tax price for my vehicle?
Campaign
SOS Top Up
- What is SOS Top Up About?
- Who is eligible to use the service?
- Are there any charges to use the service?
- When does the repayment period begin?
- Are the late payment fees applicable?
- Can I make another SOS Top Up if the previous one has not been repaid?
Game Credits
eShop
Apple Zone
- Where to look for Apple Zone in TNG eWallet?
- How to apply for refund of Apple Services payment (iCloud, App Store Apple Music, etc.)?
- How to cancel my Apple Services subscription-related payment?
- How to unlink Apple ID auto-debit payment?
- How to link Apple Services with Touch 'n Go eWallet as the payment method?
- What should I do if I failed to link Apple ID with Touch 'n Go eWallet as the payment method?
Vehicle Entry Permit ( VEP )
- Who can use the TNG eWallet VEP registration?
- What are the ID requirements for applying for a VEP?
- How does the system work for Malaysian Users holding a Singaporean PR?
- How does the system work for Singaporean Users?
- How to update my National ID in Touch ‘n Go eWallet?
- What should I do if previous vehicle owner have registered VEP for the said vehicle?
A+ Rewards
- Where can I check the balance of TnGD Points?
- How to know which items can pay with TnGD Points?
- Why I cannot buy with points while my TnGD Points is sufficient?
- Can I partially pay with TnGD Points, and the rest with other payment method?
- I have submitted support ticket for A+ Rewards, how do i track it?
- I have an issue with A+ rewards voucher, what should I do?
A+ Voyager ( Macau Travel Package )
Remittance
Money Packet Transfer
Overseas QR Payment
- What is Overseas QR Payment?
- What are the benefits of paying with TNG eWallet abroad?
- Can I also use TNG eWallet to purchase goods and services from Abroad?
- What does the amount displayed in a foreign currency on my eWallet mean?
- Why do I see the option to switch countries from my eWallet home screen? What does that do?
- Does TNG eWallet charge a conversion fee for overseas transactions?
Cashback Packet (User)
- What is Cashback Packet?
- Who can receive Cashback Packet?
- How much can users receive from a Cashback Packet?
- How do I know if I have collected the Cashback Packet successfully?
- Is there a transaction record for claimed Cashback Packets?
- What happens if I don’t open the Cashback Packet immediately upon receiving it?