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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Most Frequently Asked Questions

Most Frequently Asked Questions

Find out what's the frequently asked questions here!

  • [Chargeback] Credit or debit or prepaid card chargeback / dispute cases filed with other Financial Institutions
  • [Security and Privacy] Changing Devices for TapSecure
  • [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
  • What is Transferable and Non-transferable in eWallet Balance?
  • [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
  • [GO+] How long does it take for the Cash Out to be paid to my Touch ‘n Go eWallet and bank account?
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