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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Most Frequently Asked Questions

Most Frequently Asked Questions

Find out what's the frequently asked questions here!

  • Once I have registered, can I change my personal details?
  • What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
  • What do I need to do if I forget / want to change my Security Questions?
  • [Android] I am unable to login what should I do?
  • [iOS] I am unable to login what should I do?
  • What do I do if I suspect there is a double deduction (both Touch ‘n Go card and Touch ‘n Go eWallet balances are deducted at the same toll)?
  • What happens if my reload transaction is not reflected in my Touch ‘n Go eWallet account?
  • Can I reload my Touch 'n Go card via the Touch 'n Go eWallet?
  • How often is the balance of my added Touch ‘n Go card updated in the TNG eWallet?
  • What is “Touch ‘n Go eWallet Reload Pin”?
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