Most Frequently Asked Questions
Find out what's the frequently asked questions here!
- Once I have registered, can I change my personal details?
- What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
- What do I need to do if I forget / want to change my Security Questions?
- [Android] I am unable to login what should I do?
- [iOS] I am unable to login what should I do?
- What do I do if I suspect there is a double deduction (both Touch ‘n Go card and Touch ‘n Go eWallet balances are deducted at the same toll)?
- What happens if my reload transaction is not reflected in my Touch ‘n Go eWallet account?
- Can I reload my Touch 'n Go card via the Touch 'n Go eWallet?
- How often is the balance of my added Touch ‘n Go card updated in the TNG eWallet?
- What is “Touch ‘n Go eWallet Reload Pin”?