Most Frequently Asked Questions
Find out what's the frequently asked questions here!
- [Phone Services Flow] Who should you call?
- [Chargeback] Credit or debit or prepaid card chargeback / dispute cases filed with other Financial Institutions
- [Security and Privacy] Changing Devices for TapSecure
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
- What is Transferable and Non-transferable in eWallet Balance?
- [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
- [GO+] How long does it take for the Cash Out to be paid to my TNG eWallet?
- [GOpinjam] How do I accept the loan offer once it is approved?