[Phone Services Flow] Who should you call?

28 July 2026 03:38
Updated

For a faster and smoother support experience, please follow the steps below when contacting us by phone.

Step 1: Contact TNG eWallet Careline

📞 +603-5022 3888
Please ensure you have your registered mobile number and any relevant account details ready for verification.

Step 2: Select Your Preferred Language

Choose your preferred language from the menu:

Press 1 – English
Press 2 – Bahasa Malaysia

Step 3: Choose Your Service From the Main Menu

You may select the following options:

General Services

Press 2 – eWallet Services
You will be directed to:
- Press 1 – Customer Service
- Press 2 – Merchant Service
Press 3 – Visa Card Services
Press 4 – Touch ‘n Go Card, RFID & PayDirect

Fraud & Scam

Press * – Fraud / Scam