[Phone Services Flow] Who should you call? – Touch 'n Go eWallet Help Centre

For a faster and smoother support experience, please follow the steps below when contacting us by phone.

📞 +603-5022 3888
Please ensure you have your registered mobile number and any relevant account details ready for verification.

Choose your preferred language from the menu:

You may select the following options:

Press 2 – eWallet Services
You will be directed to:
- Press 1 – Customer Service
  - Press 1 – eKYC
  - Press 2 – Transaction Details
  - Press 3 – eWallet Account Details Update
  - Press 4 – PayDirect
  - Press 5 – Go+
  - Press 6 – duitNow Inquiries
  - Press 0 – Repeat
- Press 2 – Merchant Service
  - Press 1 – Merchant Registration
  - Press 2 – Update Company Detail
  - Press 3 – Payment and Settlement
  - Press 4 – Technical Issues
  - Press 5 – Other Merchant Issues
  - Press 6 – duitNow
  - Press 7 – Soundbox
  - Press 0 – Repeat
- Press 3 – Dealer Onboarding
Press 3 – Visa Card Services
Press 4 – Touch ‘n Go Card, RFID & PayDirect