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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. A+ Rewards

A+ Rewards

  • Where can I check the balance of TnGD Points?
  • How to know which items can pay with TnGD Points?
  • Why I cannot buy with points while my TnGD Points is sufficient?
  • Can I partially pay with TnGD Points, and the rest with other payment method?
  • I have submitted support ticket for A+ Rewards, how do i track it?
  • I have an issue with A+ rewards voucher, what should I do?
  • What should I do if I did not receive the voucher after making the purchase?
  • What happens if I was charged twice or more?
  • Can I apply for a refund of my purchased vouchers?
  • ZUS Coffee voucher: Why I can't redeem the voucher?
  • Lazada voucher: I applied my Lazada voucher by A+ Rewards, but the discounted amount is lower than the voucher value. Why?
  • Lazada voucher: "Sorry, this voucher is not valid or not applicable for this product. Please check for any typing error."
  • Lazada voucher: "Sorry, this voucher has been fully redeemed"
  • Foodpanda voucher: My Foodpanda order was cancelled/refunded/unsuccessful but my applied A+ Rewards voucher can’t be used anymore. Why?
  • Taobao voucher: Part of my Taobao order is cancelled or refunded. Why am I not getting my A+ voucher back?
  • TNG eWallet Reload PIN: Why I can't use my Reload PIN? It states 'Invalid Reload PIN'.
  • I haven't used my voucher. Why is it showing no status under 'Invalid' section now?
  • I haven't used my voucher. Why is it showing 'Redeemed' under 'Invalid' section now?
  • How do I use my TNG eWallet Reload PIN?
  • I can't find the code to use my A+ voucher. Why?
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