We're sorry that this happened. The amount will be refunded soon if you were charged twice or more for a transaction. Please check your Transaction History for the refunded amount. You may also submit a ticket to Customer Service for investigation if you were not refunded.
Step 1 - Tap on At Rewards icon at the homepage
Step 2- Tap 'Vouchers' at the center banner.
Step 3 - Tap on the Customer Service icon at the top right
Step 4 - Tap on 'Submit a Ticket' button
Step 5 - Fill up the form
Thank you for supporting A+ Rewards!