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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Unauthorised Transaction Report

Unauthorised Transaction Report

  • How long will the investigation take, and how will I be updated?
  • Can I report the same transaction to National Scam Response Centre (NSRC)?
  • Can I still report if the unauthorised transaction happened more than 90 days ago?
  • What is NOT considered an unauthorised transaction?
  • Can I still make an Unauthorised Transaction Report if the stolen amount includes cashback or promo funds?
  • Can I submit an Unauthorised Transaction Report if I already reported to my card issuer?
  • Will I be taxed on any refund received from an Unauthorised Transaction Report?
  • Is TNG eWallet's Unauthorised Transaction Report the same as Perbadanan Insurans Deposit Malaysia (PIDM) protection?
  • When will I receive the refund if my Unauthorised Transaction Report is approved?
  • How can I prevent unauthorised transactions in the future?