If the EV Charging mini program is unable to stop your charging session, you can stop the session using your vehicle’s stop function. Please refer to your vehicle’s instruction manual for guidance. Only perform an emergency stop if both the app and vehicle stop fail. Follow the instructions on the charger to carry out an emergency stop, and remove the charger gun from your vehicle when it is safe. Please reach out to us via this chat and we will investigate further.
If you encounter an urgent issue (e.g., unable to remove the charging cable), please contact our charging partner’s careline directly using the details provided in the table below:
| Malaysia | Singapore |
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RExharge: +6011 5166 2025 Powered by RISE: +6012 969 4710 KINETA: +6012 287 6947 JusEV: +6012 818 8547 EVlution: +6012 921 9398 ZuraCharge: +6019 443 0622 QuickCharge: +6012 487 9755 EVPlus Mobility: +6014 921 9398 |
SP Mobility: +65 6916 7799 CHARGE+: +65 6022 8712 CDG Engie: +65 6881 8383 Busways: +65 8121 4817 EV Mobility: +65 8850 3768 G. Tech: +65 6284 8977 Go by City Energy: 1800 555 7878 |