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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Insurance
  4. WalletSafe
  5. Policy Servicing & Claims

Policy Servicing & Claims

  • Can I cancel my certificate?
  • What do I need to do if there are changes to my personal details?
  • Can I nominate a beneficiary?
  • Can I upgrade/ downgrade my plan within the coverage period?
  • Currently my credit/debit cards are covered by the issuing bank for any unauthorized transactions and spending. Can I claim from both WalletSafe and other channels/platforms (e.g. the bank)?
  • How do I submit a claim for WalletSafe?
  • What are the documents required to support a claim?
  • What is the maximum cut-off time for me to submit a claim?
  • Why am I refunded after a successful purchase?
  • Where can I get further information?
Melayu (Malaysia)
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