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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. WalletSafe
  4. Policy Servicing & Claims

Policy Servicing & Claims

  • Can I cancel my certificate?
  • What do I need to do if there are changes to my personal details?
  • Can I nominate a beneficiary?
  • Currently I have personal health insurance that has extended coverage for Covid-19. Can I claim from both WalletSafe and another policy?
  • Currently my credit/debit cards are covered under the bank for unauthorized transactions. Can I claim from both WalletSafe and other channels/platforms (e.g. the bank)?
  • How do I perform a claim for WalletSafe?
  • What are the documents required to support an unauthorized transaction claim?
  • What are the documents required to support a death claim?
  • How long can I wait before making a claim?
  • For Covid-19 benefit, can I submit a laboratory confirmation or medical report from another country for a claim?
  • Why am I refunded after a successful purchase?
  • Where can I get further information?
Melayu (Malaysia)
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