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Touch 'n Go eWallet Help Centre
Frequently Asked Questions (FAQ)
Insurance
WalletSafe
Policy Servicing & Claims

Articles in this section

Can I cancel my certificate?
What do I need to do if there are changes to my personal details?
Can I nominate a beneficiary?
Can I upgrade/ downgrade my plan within the coverage period?
Currently my credit/debit cards are covered by the issuing bank for any unauthorised transactions and spending. Can I claim from both WalletSafe and other channels/platforms (e.g. the bank)?
How do I submit a claim for WalletSafe?
What are the documents required to support a claim?
What is the maximum cut-off time for me to submit a claim?
Why am I refunded after a successful purchase?
Where can I get further information?

Why am I refunded after a successful purchase?

14 July 2023 06:18
Updated

You got refunded for your WalletSafe purchase even when it is successful because you do not meet our underwriting requirements.

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