You need to complete the claim submission webpage and provide the required supporting claim documents. You can obtain the link from the e-mail where you received your e-certificate upon insurance coverage, or go to TNG eWallet > GOfinance > Insurance > My Policies > WalletSafe > View Details and click on ‘How to Claim’, or by contacting AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com during the operating hours (8:30am – 5:30pm on Monday to Thursday, 8:30am – 4:30pm on Friday, excluding public holidays).
Payment for all benefits (except death benefit) will be made to the Insured. Payment for death benefit will be made to the Nominee or the Estate.