We will share the reason for a suspension with the account owner whenever it is allowed under regulatory guidelines. However, in some cases, especially when the activity may involve a criminal offence or is linked to an ongoing investigation, we may not be able to provide full details.
Some cases under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), which follow international standards set by the Financial Action Task Force (FATF). These rules include a “no tipping-off” requirement. This means we cannot inform the user if their account is being reviewed for possible money laundering, fraud or other financial crimes, as this could affect the investigation.
Sharing specific details too early may give someone the chance to hide evidence, move funds or avoid detection. We also cannot share details if the case is linked to an ongoing investigation by the authorities, as doing so may interrupt their work or affect the outcome of the case.
These requirements are in place to protect users, ensure fair investigations and comply with the laws and regulations that TNG Digital must follow as a licensed e-money issuer regulated by Bank Negara Malaysia.