The time needed depends on the complexity of the situation and how quickly the required supporting documents can be provided by the user. Some cases are straightforward while others require more checks. Most reviews are completed as quickly as possible once we have all the information needed.
TNG eWallet does not keep accounts suspended without reason. We only maintain a suspension for as long as needed to complete the checks or when required by the authorities. Once the review is done and we confirm that the account activity is safe and follows the rules, the user will regain access to their account and their money.