Before an account is suspended, we carry out a thorough review to make sure the activity genuinely poses a real risk to the user or the platform. This review may take place at different stages, including during account registration, when the account is actively being used, or through post-transaction monitoring.
Our checks include checking system alerts, confirming the customer’s identity through steps such as face verification, and reviewing the information submitted during the account verification (eKYC) process. When needed, our team also performs manual checks to confirm that the details provided are accurate and to identify any signs of suspicious or potentially fraudulent activity.
We also review whether the activity may breach applicable regulatory requirements, including Anti Money Laundering and Counter Financing of Terrorism obligations.
These steps ensure that any suspension is justified, appropriate, and taken to protect both the customer and the integrity of the platform.
In most cases, users will be informed of the suspension via email, unless doing so could compromise an ongoing investigation.