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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Insurance
  4. DeviceCare

DeviceCare

  • What is DeviceCare?
  • What are the eligible devices that can subscribe to DeviceCare?
  • What are the type of risks that are covered under DeviceCare?
  • How do I subscribe to DeviceCare?
  • Who can sign up for DeviceCare?
  • Am I allowed to subscribe DeviceCare for another device?
  • How do I cancel my subscription for DeviceCare?
  • My device is damaged after I cancelled my DeviceCare subscription. Is my device still covered under the protection policy?
  • Can I reactivate my DeviceCare subscription once I have successfully canceled my subscription?
  • Am I allowed to Upgrade or Downgrade my Plans?
  • Will I get a refund should I decide to downgrade my Plan?
  • How do I file for a claim if my screen is cracked or if my phone is damaged?
  • What are the Plans available under DeviceCare?
  • Are there any other fees aside from the subscription fee?
  • What will happen to my DeviceCare if I forget to top up my Touch ‘n GO eWallet during the billing cycle?
  • What is the difference between termination and cancelation of subscription?
  • Am I allowed to re-subscribe once my account has been terminated by SWAP?
  • Will I get a notification before my payment is due?
  • How do I determine my billing cycle?
  • Once I cancel my subscription how long will this take effect?
  • How can I check on my balance of the Service Request limit?
  • How many Service Request can I make?
  • In the case where a replacement is provided by SWAP, will I be getting a new device?
  • What could be the outcome if I provided incorrect information about my device?
Melayu (Malaysia)
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