DeviceCare
- What is DeviceCare?
- What are the eligible devices that can subscribe to DeviceCare?
- What are the type of risks that are covered under DeviceCare?
- How do I subscribe to DeviceCare?
- Who can sign up for DeviceCare?
- Am I allowed to subscribe DeviceCare for another device?
- How do I cancel my subscription for DeviceCare?
- My device is damaged after I cancelled my DeviceCare subscription. Is my device still covered under the protection policy?
- Can I reactivate my DeviceCare subscription once I have successfully canceled my subscription?
- Am I allowed to Upgrade or Downgrade my Plans?
- Will I get a refund should I decide to downgrade my Plan?
- How do I file for a claim if my screen is cracked or if my phone is damaged?
- What are the Plans available under DeviceCare?
- Are there any other fees aside from the subscription fee?
- What will happen to my DeviceCare if I forget to top up my Touch ‘n GO eWallet during the billing cycle?
- What is the difference between termination and cancelation of subscription?
- Am I allowed to re-subscribe once my account has been terminated by SWAP?
- Will I get a notification before my payment is due?
- How do I determine my billing cycle?
- Once I cancel my subscription how long will this take effect?
- How can I check on my balance of the Service Request limit?
- How many Service Request can I make?
- In the case where a replacement is provided by SWAP, will I be getting a new device?
- What could be the outcome if I provided incorrect information about my device?