Will I get a refund should I decide to downgrade my Plan? 19 October 2023 07:46 Updated The downgrading of plans is effective immediately and there will be no refunds provided as the charges are not prorated. Related articles How do I file for a claim if my screen is cracked or if my phone is damaged? What are the Plans available under DeviceCare? What is the difference between termination and cancelation of subscription? What information is required for account verification (eKYC)? I have requested for a refund from the merchant, how long will take for me to receive it?