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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Touch 'n Go eWallet Visa Card
  4. Usage

Usage

  • How do I approve my Visa card online transaction via TapSecure?
  • When can I start using my card?
  • Do I need to top-up my card?
  • What is the payment order of my card payments?
  • What are the transaction limits for my Visa card?
  • How do I see my card details?
  • What is the difference between my TNG eWallet PIN and Visa card PIN?
  • I’m required to enter a one-time-password (“OTP”) when I make an online transaction. What is this?
  • Can I use my card overseas?
  • Can I use my physical card to make contactless payments?
  • How can I control how much I spend for each contactless transaction?
  • Can I withdraw cash with my Visa Card?
  • What account should I select at the ATM to withdraw cash/view my balance?
  • I have used my Visa Card to pay for a recurring subscription service but I now want to cancel that subscription. How do I this?
  • What should I do if the ATM did not return my Visa Card?
  • I have a transactional related issue that is not listed here. Who do I contact for further assistance?
  • What is my card spending limits?
  • I have requested a refund from the merchant, why have I not received the refund?
  • Are there fees and charges on my spending?
  • Why am I charged RM200 for my petrol transaction?
  • Why was my MYR-denominated overseas transaction charged more than what is in the receipt?
  • Why was I charged more for my online transaction?
  • I have requested for a refund from the merchant, how long will take for me to receive it?
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