Touch 'n Go eWallet Help Centre Help Centre home page
Home Features Mobility Promotions Merchants Business
Sign in
Melayu (Malaysia)
Touchngo Logo TNGD Logo
Sign in
  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Visa Card
  4. Usage

Usage

  • When can I start using my card?
  • Do I need to top-up my card?
  • What is the payment order of my card payments?
  • How do I see my card details?
  • What is the difference between my Touch ‘n Go eWallet PIN and Visa card PIN?
  • I’m required to enter a one-time-password (“OTP”) when I make an online transaction. What is this?
  • Can I use my card overseas?
  • Can I use my physical card to make contactless payments?
  • How can I control how much I spend for each contactless transaction?
  • Can I withdraw cash with my Visa Card?
  • What account should I select at the ATM to withdraw cash/view my balance?
  • I have used my Visa Card to pay for a recurring subscription service but I now want to cancel that subscription. How do I this?
  • What should I do if the ATM did not return my Visa Card?
  • I have a transactional related issue that is not listed here. Who do I contact for further assistance?
  • What is my card spending limits?
  • Are there fees and charges on my spending?
  • Why am I charged RM200 for my petrol transaction?
Melayu (Malaysia)
Copyright @ 2019 TNG Digital Sdn Bhd - Company No: 201701042478 (1256651-M). All rights reserved.

User Terms & Conditions  |  Website Terms & Conditions   |  Privacy Policy   |  About us   |  Product Disclosure Sheet   |  In The News   |  FAQ

Coat of arms of Malaysia Bank Negara Malaysia Lembaga Lebuhraya Malaysia Ombudsman Financial Services
Ombudsman Financial Services

Copyright ©2021 Touch 'n Go Sdn Bhd [406400-X]. All rights reserved.

Whistleblowing Policy Anti Bribery and Corruption Policy Terms & Conditions Privacy Policy Customer Service Charter Fees & Charges