Petrol transactions require a pre-authorisation hold of RM200 on your eWallet balance. This is a temporary hold to verify that sufficient funds are available before the final amount is charged. It is not a charge. The amount will be adjusted once the transaction is complete.
Once the transaction is completed, the actual fuel amount will be deducted and any remaining balance from the RM200 hold will be refunded to your eWallet.
The hold also applies even if no fuel is dispensed, for example, if the nozzle is lifted and put back without refuelling, or if a transaction is started but not completed.
If you did not complete a petrol transaction and have not received the refund within five (5) working days, please contact us via Chatbot in the TNG eWallet app or our Careline at 03-5022 3888.