If you notice any unauthorised transaction(s) on your Visa Card, immediately lock your card via the TNG Wallet app and contact us via Chatbot.
It is important to ensure that your card remains locked or terminated once you have submitted your dispute to us to ensure no other unauthorised charges are made on your card.
You may refer to the steps on how to lock/unlock your Visa Card here.
Additionally, you may refer to the FAQs related to unauthorised charges here: Unauthorised Transaction Report.