Once the merchant has accepted and initiated the refund, it will take around 25 – 30 days to be refunded to your TNG eWallet account.
If your refund has been accepted by the merchant but you have not received it, please reach out to us via the T@ngo Live Chat on the TNG eWallet apps or submit a request to https://tngd.my/careline-webform and provide your account details for quicker assistance.