What happens to my TNG RFID Tag if my vehicle is lost/stolen? – Touch 'n Go eWallet Help Centre

You are required to contact Touch ‘n Go Careline immediately to report the incident. Touch ‘n Go Careline will terminate the TNG RFID Tag to prevent further usage.

1. For self-termination,

visit TNG RFID Portal
self terminate via TNG eWallet

For more info, refer to article How do I terminate my TNG RFID Tag?

2. Or you can contact Touch ‘n Go Careline at:

Live Chat	Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Email	careline@touchngo.com.my
Careline	+603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Facebook	www.facebook.com/MyTouchnGo
Twitter	www.twitter.com/MyTouchnGo
e-Customer Service Form	customerservice.touchngo.com.my/eservices/
TNG Card Information & Transactions	https://tngportal.touchngo.com.my/
Refund for TNG Card	https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days
Walk in	TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays TNG Hub - Nu Sentral Address : Lot L2.07, Level 2 NU Sentral Shopping Centre Business Hour : 10am -10pm 7 days a week

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