You are required to contact Touch ‘n Go Careline immediately to report the incident. Touch ‘n Go Careline will terminate the TNG RFID Tag to prevent further usage.
1. For self-termination,
- visit TNG RFID Portal
- self terminate via TNG eWallet
For more info, refer to article How do I terminate my TNG RFID Tag?
2. Or you can contact Touch ‘n Go Careline at:
| Live Chat | Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| careline@touchngo.com.my | |
| Careline | +603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| www.facebook.com/MyTouchnGo | |
| www.twitter.com/MyTouchnGo | |
| e-Customer Service | customerservice.touchngo.com.my/eservices/ |
| TNG Card Information & Transactions | https://tngportal.touchngo.com.my/ |
| Refund for TNG Card |
https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days |
| Walk in |
TNG Hub - Bangsar South Address: Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour: 9am to 5pm, Mondays to Fridays |