You can terminate your RFID tag via the TNG RFID Portal or the TNG eWallet linked to the RFID Tag.
Via the TNG RFID Portal
If you registered your RFID tag via the TNG RFID Portal, you can terminate your RFID tag via the TNG RFID Portal by following steps 8-15 below.
Step 1: Visit the Touch ‘n Go Website, click on ‘Login’ and select ‘RFID portal’.
Step 2: User will be directed to the Login Page of the RFID Portal
Step 3: User will be required to input their username and password to login.
Step 4: The RFID Portal will recognize users who have not registered their eWallet account to the RFID Portal and prompt the user to complete the aforementioned registration.
Step 5: User will be requested to input their identification details.
Step 6: User will be requested to input their eWallet ID (phone number) and 6-Digit PIN to link their eWallet.
Step 7: Upon linking, all the vehicles registered under the user will be visible under ‘My Vehicles’.
Step 8: To terminate any RFID tag, the user will need to click on the RFID tag that they wish to terminate.
Step 9: The information of the selected RIFD tag will be displayed and the user may click on the 'Action’ button to be provided with the option to terminate the RIFD tag.
Step 10: Upon the user clicking on the 'Action’ button and the User will need to click on the ‘Terminate Tag’ option.
Step 11: User will need to click on the 'Reason’ button and choose from the drop-down panel for the list of reasons for the termination.
Step 12: User is to select the most relevant reason for their termination of the RFID tag.
Step 13: User will need to click on the ‘Yes’ button to confirm that the user wishes to proceed with the termination.
Step 14: Upon completion of Step 13 an acceptance pop up will appear to confirm that the RFID tag has been terminated.
Step 15: User may verify the status of the relevant RFID tag which will be updated to show ‘Terminated’.
Via the TNG eWallet
If you registered your RFID tag via the Touch 'n Go eWallet, you can terminate your RFID Tag via the Touch 'n Go eWallet by following steps 1-7
Step 1: Tap on Toll icon from the Touch 'n Go eWallet home screen and then choose ‘RFID’ button.
Step 2: Tap “Terminate Now” for the RFID tag that you wish to terminate.
Step 3: Select a reason for termination. If you select “Others”, please give your reason in the “Remarks” section.
Step 4: Confirm that you would like to continue to terminate the RFID tag.
Step 5: Enter your 6-digit PIN
Step 6: Upon acceptance, the RFID tag termination will be processed.
Step 7: You will receive a push notification upon the successful termination of your RFID tag.