For TNG RFID Tag purchased at any of our appointed and authorized Fitment Centre, you may visit the Fitment Centre for replacement of your TNG RFID Tag to be carried out, if necessary.
For self-fitment TNG RFID Tag (i.e. purchased from Touch ‘n Go eWallet, TNG Flagship stores, or any of our partner retailers), you may contact TNG as below:
| Live Chat | Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| careline@touchngo.com.my | |
| Careline | +603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| www.facebook.com/MyTouchnGo | |
| www.twitter.com/MyTouchnGo | |
| e-Customer Service | customerservice.touchngo.com.my/eservices/ |
| TNG Card Information & Transactions | https://tngportal.touchngo.com.my/ |
| Refund for TNG Card |
https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days |
| Walk in |
TNG Hub - Bangsar South Address: Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour: 9am to 5pm, Mondays to Fridays |
Follow these steps to request for a replacement of TNG RFID Tag on TNG RFID Portal.
- Log in to your TNG RFID Portal account
- Go to My TNG RFID and select My Vehicle
- Go to Actions and select Request replacement tag
- Fill in your details accordingly.