How do I get a replacement TNG RFID Tag? – Touch 'n Go eWallet Help Centre

For TNG RFID Tag purchased at any of our appointed and authorized Fitment Centre, you may visit the Fitment Centre for replacement of your TNG RFID Tag to be carried out, if necessary.

For self-fitment TNG RFID Tag (i.e. purchased from Touch ‘n Go eWallet, TNG Flagship stores, or any of our partner retailers), you may contact TNG as below:

Live Chat	Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Email	careline@touchngo.com.my
Careline	+603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Facebook	www.facebook.com/MyTouchnGo
Twitter	www.twitter.com/MyTouchnGo
e-Customer Service Form	customerservice.touchngo.com.my/eservices/
TNG Card Information & Transactions	https://tngportal.touchngo.com.my/
Refund for TNG Card	https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days
Walk in	TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays TNG Hub - Nu Sentral Address : Lot L2.07, Level 2 NU Sentral Shopping Centre Business Hour : 10am -10pm 7 days a week

Follow these steps to request for a replacement of TNG RFID Tag on TNG RFID Portal.

Log in to your TNG RFID Portal account
Go to My TNG RFID and select My Vehicle
Go to Actions and select Request replacement tag
Fill in your details accordingly.

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