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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Touch 'n Go eWallet
  4. Account Verification (eKYC)

Account Verification (eKYC)

  • What is Account Verification (eKYC) and what does this mean for you?
  • Is Account Verification (eKYC) mandatory for me?
  • How do I verify my account?
  • What are information required during Account Verification (eKYC)?
  • How long does it take to verify my account?
  • Why am I getting ID incorrect / ID not clear when doing eKYC?
  • Why do I fail to scan my face?
  • Why is my ID name or ID number incorrect?
  • My Account Verification (eKYC) application is rejected, what should I do?
  • What is enhanced Account Verification (Enhanced eKYC)?
Melayu (Malaysia)
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