Touch 'n Go eWallet Help Centre Help Centre home page
Home Features Mobility Promotions Merchants Business
Sign in
Melayu (Malaysia)
Touchngo Logo TNGD Logo
Sign in
  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. TNG eWallet
  4. Account Verification (eKYC)

Account Verification (eKYC)

  • What is Account Verification (eKYC) and what does this mean for you?
  • Is Account Verification (eKYC) mandatory for me?
  • How do I verify my account?
  • What if I cannot find the industry option to match my current occupation when completing my eKYC process?
  • What information is required for account verification (eKYC)?
  • How long does it take to verify my TNG eWallet account?
  • Why am I getting ID incorrect / ID not clear when doing eKYC?
  • Why is my ID name or ID number incorrect?
  • My Account Verification (eKYC) application is rejected, what should I do?
  • What is enhanced Account Verification (Enhanced eKYC)?
Melayu (Malaysia)
Copyright @ 2019 TNG Digital Sdn Bhd - Company No: 201701042478 (1256651-M). All rights reserved.

User Terms & Conditions  |  Website Terms & Conditions   |  Privacy Policy   |  About us   |  Product Disclosure Sheet   |  In The News   |  FAQ

Coat of arms of Malaysia Bank Negara Malaysia Lembaga Lebuhraya Malaysia Financial Markets Ombudsman Service

Copyright ©2021 Touch 'n Go Sdn Bhd [406400-X]. All rights reserved.

Whistleblowing Policy Anti Bribery and Corruption Policy Terms & Conditions Privacy Policy Customer Service Charter Fees & Charges