You are still allowed to reapply for Account Verification (eKYC) after your eKYC application is rejected.
Please ensure the following information before reapplying:
· You are only using MyKad or MyTentera
· Minimum age 12 years old
· Only capture the front of you ID
· Ensure that there is no glaring when capturing the photo
· Ensure you are capturing it in a bright room to have the highest picture quality.
· Please do not cover your ID with finger when capturing it, as it may impact the Optical Character Recognition (OCR) accuracy.
Below are related articles that might be useful for you :
How long does it take to verify my account?
What are information required during Account Verification (eKYC)?