Q1: Do I need to register a new TNG eWallet account if I get the new-generation MyKad?
A1: No. You can continue using your existing TNG eWallet account. If your name and address are unchanged, no account update is needed. If your account is already verified, it remains verified.
If your name has changed on your IC, you will need to update your existing account details and complete verification again. Let us assist you with this by clicking here.
If only your address has changed, update it in the app using the steps below. You do not need to complete verification again.
Step 1: Search 'Profile' in the TNG eWallet app’s search bar and tap “Edit Profile”.
Step 2: Answer the security question.
Step 3: Scroll down and tap 'Additional Info'
Step 4: Enter your new address
Step 5: Tap Save
Q2: I already verified my account with my old MyKad. Do I need to verify again?
A2: No, your account remains verified under your existing identity. You only need to complete verification again if your name has changed on your MyKad. Update your address in the app if it has changed on your new MyKad. You can do so by following these steps:
If your name has changed on your IC, you will need to update your existing account details and complete verification again. Let us assist you with this by clicking here.
If only your address has changed, update it in the app using the steps below. You do not need to complete verification again.
Step 1: Search 'Profile' in the TNG eWallet app’s search bar and tap “Edit Profile”.
Step 2: Answer the security question.
Step 3: Scroll down and tap 'Additional Info'
Step 4: Enter your new address
Step 5: Tap Save
If your name and address are unchanged, no further action is needed. You can continue using TNG eWallet as usual.
Q3: How do I register for a TNG eWallet account with my new MyKad?
A3: If you are new to TNG eWallet, open the app and follow the on-screen instructions to register and complete your account verification.
Our team may call you to assist with verification. If a call is needed, we will only use, 03-5022 3888. Please save this number so you can recognise our calls.
If you already have a TNG eWallet account, you can continue using it without registering a new one.