- Credit card
Convenience fee shall apply when user use credit card to perform manual reload, quick payment and auto reload regardless of the amount. Touch ‘n Go eWallet will calculate the convenience fee based on the reload amount. The following information will be shown on the reload page:- Reload Amount eg. RM200
- Convenience Fee per the reload amount eg. 1% of RM200 = RM2
- Total Charge, which is the sum of a + b = RM202
Should you choose to proceed, the Total Charge will be charged to your credit card, and the reload amount (eg. RM200) will be credited into your Touch ‘n Go eWallet account.
- Reload PIN
When you top up with Reload PINs, you can choose whether your balance is transferable or non-transferable.- If you choose transferable, a 1% fee will apply.
- If you choose non-transferable, there’s no fee.
The non-transferable balance can be used for most payments, except for the following: - Transfer
- DuitNow Transfer
- GO+
- GOinvest
- GOremit
- ATM withdrawal via Touch ‘n Go eWallet Visa card
- JomPAY
However, in the event, your Transferable balance is insufficient for the following use cases, your Non-Transferable balance can still be utilised and converted to transferable but are subjected to the 1% convenience fee: - Transfer
- DuitNow Transfer
Sample scenario:
User A has RM50 in his transferable balance and RM200 in his non-transferrable balance, but he wishes to transfer RM120 to User B. However, User A only has RM50 in his transferable balance leaving him RM70 short. User A can convert RM70 from his non-transferable balance to make up for the remaining amount but will need to pay a 1% convenience fee.
See this calculation breakdown: Overall eWallet Balance is Transferable balance + non-transferable balance = RM250
- Transfer amount requested = RM120
- Transferable Balance = RM50
- Shortfall amount to convert from non-transferable balance = RM70
- Convenience fee for the amount taken from their non-transferable balance is 1% of RM70 = RM0.70
- Total Converted: RM70.70 (d + e)
Should User A choose to proceed, the Total Converted will be deducted from their non-transferable balance and the intended transfer amount of RM120 will be credited into User B’s eWallet account. User A’s eWallet balance is now RM0 (transferable balance) and RM129.30 (non-transferable balance)