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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. SafeHome
  4. Policy Servicing & Claims

Policy Servicing & Claims

  • Can I cancel my policy?
  • What do I need to do if there are changes to my personal details?
  • Can I still request for a cancellation note from AIA if I did not opt for it during my application?
  • Can I request to include add-on coverages midterm after my SafeHome policy is issued?
  • Can I request to increase/ decrease my sum insured midterm after my SafeHome policy is issued?
  • How do I make a claim for SafeHome?
  • What are the documents required to support a claim?
  • When do I have to notify AIA of a claim?
  • How long do I have to wait to get my claim?
  • What is an adjuster and what do they do?
  • What is excess?
  • Where can I get further information?
Melayu (Malaysia)
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