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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Insurance
  4. SafeHome
  5. Policy Servicing & Claims

Policy Servicing & Claims

  • I purchase home contents coverage only, can I request for cancellation note?
  • Can I increase/ decrease my sum insured during renewal?
  • Can I add or remove my add-ons coverages during renewal?
  • Can I claim for loss or damage arising from theft (including forcible and non-forcible break-ins)?
  • Can I claim for loss or damage due to tempest or storm (including loss/ damage to electrical installations such as auto gates, CCTV/alarm systems, etc.)?
  • If I purchased SafeHome policy covering my home contents, how do I submit a claim if I don't have a previous receipt?
  • Can I cancel my policy?
  • What do I need to do if there are changes to my personal details?
  • Can I still request for a cancellation note from AIA if I did not opt for it during my application?
  • Can I request to include add-on coverages midterm after my SafeHome policy is issued?
  • Can I request to increase/ decrease my sum insured midterm after my SafeHome policy is issued?
  • How do I make a claim for SafeHome?
  • What are the documents required to support a claim?
  • When do I have to notify AIA of a claim?
  • How long do I have to wait to get my claim?
  • What is an adjuster and what do they do?
  • What is excess?
  • Where can I get further information?
Melayu (Malaysia)
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