Yes, you can. Kindly contact our dedicated AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, Mon to Fri excluding public holidays) for assistance.