Yes, you may request for a cancellation note by contacting our dedicated AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, Mon to Fri excluding public holidays). However, it is recommended that you opt for it during your application to ease your cancellation process with your mortgagee.