Please ensure your mobile device meet the following requirement for TNG eWallet app
- Mobile Operating system iOS 13 and above
- Device is NOT Jailbroken or Rooted
- Latest TNG eWallet app version
If your device meet the above requirement, there could be few possible scenarios that you can't register an account with us :
1. Mobile Number or ID Number (MyKad/Passport) is registered to an existing TNG eWallet account
- If you just changed your Mobile Number, there is possibility that the Mobile Number is recycled from previous TNG eWallet account owner.
- Other TNG eWallet account owner might have accidentally entered your ID number during registration.
- Kindly contact us by submitting a request here with relevant screenshot for our investigation. Refer submission guide at here
2. You have previously registered an account with the mobile number or ID number
If you can't recall your 6 digit PIN number, please perform Forgot PIN step. To learn more about what you need to do in such cases, please refer to our article here.
3, If you have changed Mobile Number and can't login to TNG eWallet
- For verified account: You can regain access to your account by submitting a request through our webform at www.touchngo.com.my and select "Contact us" under TNG eWallet look for “Write to us” and click careline-webform . Kindly choose "Update Mobile Number" at “Support Type” box.
- For unverified users: You can regain access to your TNG eWallet account by following the Account Recovery steps with your registered email address. To understand how this process works, we recommend watching a short video here.
4. Your country not listed at the moment
- We're sorry if your country not is not listed. Rest assured that we're working to include user from your country into our app.
5. You are using mobile number other than +60 (MY) dan +65 (SG)
- TNG eWallet can only be use with Malaysian and Singapore mobile number.