If your account has been suspended due to
- Exceeding allowable 6-Digit PIN attempts during login, or
- Exceeding allowable security questions attempts
Please wait 24 hours and perform Forgot PIN as per below Instructions
Or
If your account has been suspended due to
- Exceeding allowable 6-Digit PIN attempts during payment or any eWallet transaction
Please wait 3 hours and perform Forgot PIN as per below Instructions
Please follow below steps for Forgot PIN via Face Verification
[Notes : Face verification is being upgraded for iOS users, this feature will be temporarily disabled. Kindly use your PIN as alternate authentication. Thank you for your patience.]
Step 1 :Go to Profile -> Settings -> Tap on Face Verification button if yet to activate/enable
(watch video below on how to activate face verification)
For Verified Accounts : watch video here
For Non Verified Accounts : watch video here
Step 2: Once activated, click “Forgot your PIN?”
Step 3: Enter your mobile number
Step 4: Scan your face
Step 5: Enter new 6-digit PIN and you're done!
Please follow below steps for Forgot PIN without Face Verification
Step 1: Click “Forgot your PIN?”
Step 2: Enter your mobile number
Step 3: Enter OTP that you received
Step 4: Choose to verify yourself with your registered ID or answer the security question
Step 5: Enter new 6-digit PIN.
You can also watch the video guide here
Below are related articles that might be useful for you :
How can I change my 6-digit pin from my Touch 'n Go eWallet account?