You are only allowed to change your premium payment mode on the anniversary of your certificate of insurance. You may request the change by contacting our dedicated AIA Online Customer Service via e-mail at my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, excluding public holidays).
Articles in this section
- Can I cancel my certificate of insurance for CI Insure?
- What is the termination clause applicable to my certificate of insurance for CI Insure?
- Can the Master Policyholder cancel the policy which results in the cancellation of my certificate of insurance?
- Why is my certificate lapsed?
- If my certificate of insurance of CI Insure has lapsed, can I reinstate it?
- Why is my Touch ‘n Go eWallet account being deducted for premium of CI Insure?
- Will I receive any reminders for my premium payment?
- Will I receive any notification upon successful charging of premium?
- What do I need to do if there are changes to my personal details?
- Can I change from monthly to yearly payment mode or vice versa?