There could be several reasons why you did not receive an OTP:
1) Service downtime from telco service provider
- You might receive the OTP delay
- Click "resend" to receive new OTP or restart your mobile device
2) Mobile connectivity issue
- Poor mobile connection might delay the OTP
- You may try to switch between WIFI and MOBILE DATA
3) WhatsApps / SMS number blocked in mobile device or by telco provider
- Please check your mobile / WhatsApps settings or refer your telco to verify
4) OTP send to old mobile number
-
If you have changed mobile number, the OTP will trigger to the old mobile if you trying to perform Forgot PIN from TNG eWallet
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