If you have opted in for auto renewal, AIA will automatically charge renewal premium from your Touch ‘n Go eWallet 60 days before your current policy expires, provided that there is sufficient balance in your eWallet. Once charging is successful, you will be notified via email and you will receive renewed policy after your current policy expires.
In the event that your renewal premium is failed to be charged from your Touch ‘n Go eWallet due to insufficient balance, AIA will continuously charge renewal premium from your eWallet every day until it is successful by the expiration date of your current policy. Once you reloaded your eWallet with sufficient amount, AIA will then charge the renewal premium within 24 hours. However, if the charging of renewal premium remains failed on the expiration date of your current policy, your policy will not be renewed and you will need to repurchase a new policy from Touch ‘n Go eWallet again.