Touch 'n Go eWallet Help Centre Help Centre home page
Home Features Mobility Promotions Merchants Business
Sign in
Melayu (Malaysia) 中文 (马来西亚)
Touchngo Logo TNGD Logo
Sign in
  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. TNG eWallet
  4. General Information
  5. System Requirements
  6. Android

Android

  • It says the app is no longer supported on this device, when I tried to use my TNG eWallet. What does this mean?
  • Why is TNG eWallet raising the minimum system requirements for Android now?
  • Which Android or iOS versions supports the TNG eWallet app?
  • Will I lose my account or data if I upgrade to an Android 9 and above device?
  • How do I check my Android version?
  • How do I upgrade my Android version?
  • My device is on Android 8 but there is no option to upgrade the software. What can I do?
  • How do I know if the new device I plan to upgrade to is compatible before I buy it?
  • Is there a deadline to when I can access my TNG eWallet account again if I'm unable to upgrade my device by 24 November 2025? Will it become dormant?
  • What if I don’t want to upgrade my phone? Can I get my money back?
  • [Android] What phones and Operating System are compatible with the app?