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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Insurance
  4. Med Insure
  5. Medical Claims (Cashless Facility & Reimbursement)

Medical Claims (Cashless Facility & Reimbursement)

  • What is the claims process for a non-AIA panel hospital?
  • How do I make a claim for Medical plan?
  • What are the documents required to support a Medical claim?
  • What is the maximum cut-off time for me to submit a reimbursement claim?
  • How long do I have to wait to get my reimbursement claim?
  • Can I submit a medical report from another country?
  • What happens if I passed away during the coverage period?
  • Why am I not allowed to request cashless admission facility or submit a reimbursement claim?
  • What if my Guarantee Letter is not approved by AIA?
  • What is Guarantee Letter?
  • Which are the AIA panel hospitals?