Documents required to support a claim:
- Original official receipts including deposit receipts
- Original itemised bills (Invoice/Statement)
- Medical Information Request in Hospitalisation Claim Form (medical report) OR endorsement from treating doctor on the nature of illness / accident for each receipt / bill submitted
- Copy of Lab and Radiology Reports (MRI, CT Scan, Ultrasound, X-Ray, ECG, Histopathology, Biopsy & Other Medical Tests), Dengue Serology Report, Police Report (where applicable)
- Attending Physician Statement
- For overseas hospitalisation and treatment, additional supporting documents include:
- Copy of passport indicating biodata
- Dates of departure from Malaysia and arrival overseas
- Copy of flight ticket/boarding pass
- Original detailed admission bill showing breakdown of each charge
- Translation (for all non-English/ Bahasa Malaysia documents, where applicable)
Any non-original documents must be certified as true copy by AIA’s authorised staff at any AIA Customer Centres. You can submit the completed claim form together with the necessary documents at any AIA Customer Centres.