Please ensure your mobile device meet the following requirement for TNG eWallet app
- Mobile Operating system Android 9.0 above
- Device is not jailbroken or rooted - For more info please refer to article Why is the TNG eWallet app not supported on jailbroken / rooted devices?
- Strong internet connectivity - switch to wifi if needed.
If your device meet the above requirement but issue still persisting, please reach out to us via Chatbot on the TNG eWallet apps.
Please provide the following details/document to facilitate our investigation.
- Screenshot of error message (if any)
- Phone model
- App version
- Android / iOS version
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