Sometimes, your transactions may require manual processing by our Remittance Operations Team. Here’s what you need to know:
- Manual Processing: transactions received after 10:00 PM will be processed starting from 9:00 AM the next day.
- Bank Processing Times: once we’ve sent the funds to the recipient’s bank, they will handle the necessary processing and clearance. Processing times vary between banks and currencies, and in some cases, it can take up to 2 working days for the funds to be fully processed.
- Weekends and Public Holidays: please note that weekends and public holidays may cause delays, as banks typically do not operate during these times. Transfers initiated just before a weekend or holiday might only begin processing on the next working day.
- For specific countries, please refer below:
| Bangladesh |
Bank Transfer |
T+2 Bangladesh Banking days subject to receiving bank acceptance.
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| eWallet |
Per transfer limit BDT 250,000.00
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| Pakistan |
Bank transfer |
- T+0 Pakistan Banking days: For transaction received before 3.00PM (Pakistan time zone, GMT +5).
T+2 Pakistan Banking days: For transaction processed and credited after Mon - Fri 3.00pm (Pakistan time zone, GMT +5).
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eWallet |
- Within 4 hours: Transaction received before 6.00PM (Pakistan time zone, GMT +5) Monday - Friday
- Next Working Day: Transaction received After 6.00PM (Pakistan time zone, GMT +5) Monday – Friday
- Level 0 KYC customer: Maximum PKR 25,000 per transaction per day. Maximum balance limits PKR 200,000 per year.
Level 1 KYC customer: Maximum PKR 50,000 per transaction per day. Maximum balance limits PKR 400,000 per year.
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| China |
eWallet |
Within 20 minutes. Subject to the receiver fulfill the following conditions:
- The receiver is a China citizen who holds a valid China government ID and China bank account.
- The receiver must complete account verification within 48 hours by click the URL in the SMS and authorize their phone number to confirm the transaction.
- The receiver’s account must be registered to receive money from overseas:
- For Alipay, please refer to this link for detailed instructions: https://tranglo.com/wpcontent/themes/tranglo3/dist/images/dev/spec/alipay_receive.jpeg
- For WeChat, please refer to this link for detailed instructions: https://tranglo.com/wpcontent/themes/tranglo3/dist/images/dev/spec/weixin_receive.png
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Transaction limit |
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Alipay |
WeChat Pay |
| Maximum per transaction |
MYR 9,999 including fee. |
[MAINLAND RESIDENT]: MYR 9,999 including fee.
[HONG KONG/MACAO RESIDENT]: MYR 6,000 including fee.
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| Maximum number of transactions per month |
10 transactions |
10 transactions |
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| United Kingdom |
Bank transfer |
- Within 15 minutes
- All transactions are processed via Faster Payments (FPS), if beneficiary banks do not support FPS, it will be rejected.
- List of United Kingdom supported bank can be refer via the link:
https://www.wearepay.uk/what-we-do/payment-systems/faster-payment-system/payment-system-participant-list/
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Helpful Tip: to avoid delays, we recommend planning your remittance early in the week.
