Your payment may fail due to the following reasons:
Scenario
Reason/Explanation
Exceeding Monthly Transaction Limit
Non-Malaysians: Maximum 10 remittance transactions per month.
Malaysians: Maximum 20 remittance transactions per month
Transaction Holding Period – you did not complete your payment within 30 minutes
The transaction will be placed on hold.
You cannot create new transactions whilst you have an existing transaction on hold. If you create multiple transactions within the 30-minute holding period, the total send amount will be accumulated.
If the accumulated sent amount exceeds your monthly limit within the 30-minute holding period, any subsequent attempts to submit a transaction for payment will fail, and an error message will be displayed.
It's advisable to wait at least 30 minutes after creating a transaction before attempting to create new ones. This will give the system time to process the previous transaction and ensure that the accumulated send amount doesn't exceed your monthly limit.