Your remittance transfer may be cancelled due to the following reasons:
| Scenario |
Reason/Explanation |
- The recipient details are wrong
|
The recipient details are critical, and accuracy is vital. Even a small typo in the recipient's information can cause significant delays. To prevent this, please take a moment to verify the following:
- Bank Account Details: Ensure the account number, IBAN (International Bank Account Number), or e-wallet number is entered correctly.
- Routing Number and Branch Code: If required, double-check the routing or branch code, depending on your bank's location.
- Correct Bank Selection: Sending money to an incorrect bank can lead to complications. Please confirm that you have selected the correct recipient's bank.
Taking these steps will help ensure a smooth and timely transaction process.
|
- Invalid ewallet number format for The Philippines and Indonesia
|
- Common issue for rejected eWallet transaction to The Philippines and Indonesia
- Please not include “0” in the eWallet Number field.
| X Not Allows |
| LocationName |
DANA Wallet |
| Bank Account No |
62081263528423 |
| ✓ Allowed |
| LocationName |
DANA Wallet |
| Bank Account No |
6281263528423 |
|
- We do not receive the additional information required
|
- We may require additional information from you to facilitate smooth transfer. In certain situations, we will send you an email requesting this information. Please respond promptly within 5 days to ensure your transfer proceeds smoothly.
- If we do not receive a response within this timeframe, we are going to cancel and refund the transfer for security reasons. Therefore, please keep a close watch on your inbox after initiating a transfer with us.
|