Your remittance transfer may be cancelled due to the following reasons:
Scenario
Reason/Explanation
The recipient details are wrong
The recipient details are critical, and accuracy is vital. Even a small typo in the recipient's information can cause significant delays. To prevent this, please take a moment to verify the following:
Bank Account Details: Ensure the account number, IBAN (International Bank Account Number), or e-wallet number is entered correctly.
Routing Number and Branch Code: If required, double-check the routing or branch code, depending on your bank's location.
Correct Bank Selection: Sending money to an incorrect bank can lead to complications. Please confirm that you have selected the correct recipient's bank.
Taking these steps will help ensure a smooth and timely transaction process.
Invalid ewallet number format for The Philippines and Indonesia
Common issue for rejected eWallet transaction to The Philippines and Indonesia
Please not include “0” in the eWallet Number field.
X Not Allows
LocationName
DANA Wallet
Bank Account No
62081263528423
✓ Allowed
LocationName
DANA Wallet
Bank Account No
6281263528423
We do not receive the additional information required
We may require additional information from you to facilitate smooth transfer. In certain situations, we will send you an email requesting this information. Please respond promptly within 5 days to ensure your transfer proceeds smoothly.
If we do not receive a response within this timeframe, we are going to cancel and refund the transfer for security reasons. Therefore, please keep a close watch on your inbox after initiating a transfer with us.