1) If you are no longer able to log in to your TNG eWallet, or No longer have access to the current registered phone number
Please submit a webform request here by following the steps below:
Step 1: Fill up the required information
Step 2: Select Support Type > Account Update > Update Mobile Number
Step 3: Add file: Attach a Copy of your Postpaid/Prepaid Phone Bills
Step 4: Click "Submit"
2) If you are still able to login to your TNG eWallet and yet to activate face verification
Step 1 : Go to Profile -> Settings -> Tap on Face Verification button to activate/enable
(watch video below on how to activate face verification)
For Verified Accounts : watch video here
For Non Verified Accounts : watch video here
Step 2 : Once activated/enabled , tap on “Change Mobile Number”
Step 3 : Scan your face
Step 4: Enter your new mobile number and you're done!
3) If you are still able to login to your TNG eWallet and have activated face verification
Step 1: Click on the “Profile” icon on the top right of the homepage
Step 2: Choose "Settings" then “Change Mobile Number”
Step 3 : Scan your face
Step 4: Enter your new mobile number and you're done!
4) Alternatively, you still can change mobile number without activating face verification
Click here to watch the video on how to change your mobile number or follow these steps:
Step 1: Click on the “Profile” icon on the top right of the homepage
Step 2: Choose "Settings" then “Change Mobile Number”
Step 3: Answer the Security Question (You may click Forgot Security Questions if you forgotten)
Step 4: Enter your new mobile number
Step 5: Enter OTP that will be sent to your new mobile number
