Yes, you are able to change the mobile number registered to your eWallet.
1) If you are no longer able to log in to your Touch 'n Go eWallet, or No longer have access to the current registered phone number
- For ekyc account : Get your account back with the new Account Recovery with Face Verification. Watch this short video to see how it works or click here for more information on Account Recovery.
- For non ekyc account : Please submit a webform request here by following the steps below:
Step 1: Fill up the required information
Step 2: Select Support Type > Account Update > Update Mobile Number
Step 3: Add file: Attach a Copy of your Postpaid/Prepaid Phone Bills
Step 4: Click "Submit"
Refer submission guide at https://youtu.be/eAStXLbiqvY
2) If you are still able to login to your Touch 'n Go eWallet and yet to activate face verification
Step 1 : Go to Profile -> Settings -> Tap on Face Verification button to activate/enable
(watch video below on how to activate face verification)
For Verified Accounts : watch video here
For Non Verified Accounts : watch video here
Step 2 : Once activated/enabled , tap on “Change Mobile Number”
Step 3 : Scan your face
Step 4: Enter your new mobile number and you're done!
3) If you are still able to login to your Touch 'n Go eWallet and have activated face verification
[Notes : Face verification is being upgraded for iOS users, this feature will be temporarily disabled. Kindly use your PIN as alternate authentication. Thank you for your patience.]
Step 1: Click on the “Profile” icon on the top right of the homepage
Step 2: Choose "Settings" then “Change Mobile Number”
Step 3 : Scan your face
Step 4: Enter your new mobile number and you're done!
4) Alternatively, you still can change mobile number without activating face verification
Click here to watch the video on how to change your mobile number or follow these steps:
Step 1: Click on the “Profile” icon on the top right of the homepage
Step 2: Choose "Settings" then “Change Mobile Number”
Step 3: Answer the Security Question (You may click Forgot Security Questions if you forgotten)
Step 4: Enter your new mobile number
Step 5: Enter OTP that will be sent to your new mobile number
Below are related articles that might be useful for you :
How can I change my 6-digit pin from my Touch 'n Go eWallet account?
What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
What do I need to do if I forget/want to change my Security Questions?