If you are no longer able to log in to your TNG eWallet, or
No longer have access to the current registered phone number
Please submit a webform request here by following the steps below:
Step 1: Fill up the required information
Step 2: Select Support Type > Account Update > Update Mobile Number
Step 3: Add file: Attach a Copy of your Postpaid/Prepaid Phone Bills
Step 4: Click "Submit"
If you are still able to login to your TNG eWallet
You can change your mobile number from Settings page. Click here to watch the video on how to change your mobile number or follow these steps:
Step 1: Click on the “Profile” icon on the top right of the homepage
Step 2: Choose "Settings" then “Change Mobile Number”
Step 3: Answer the Security Question (You may click Forgot Security Questions if you forgotten)
Step 4: Enter your new mobile number
Step 5: Enter OTP that will be sent to your new mobile number
