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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Insurance
  4. SafeTrip
  5. Policy Servicing & Claims

Policy Servicing & Claims

  • Can I cancel my SafeTrip policy?
  • What do I need to do if there are changes to my personal details?
  • Can I change my travel date(s) after I've received my SafeTrip policy?
  • Can I change my travel destination(s) after I've received my SafeTrip policy?
  • Can I nominate a beneficiary for SafeTrip?
  • How do I perform a claim for SafeTrip?
  • How can I claim for Loss or Damage of Baggage and Personal Effects under SafeTrip?
  • What kind of medical conditions/ claims are covered under cashless admission in SafeTrip?
  • Which hospital or clinic in overseas accept cashless admission for SafeTrip?
  • What are the documents required to support a SafeTrip claim?
  • When should I submit a SafeTrip claim?
  • Can I submit a laboratory confirmation or medical report from another country for a SafeTrip claim?
  • Where can I get further information on SafeTrip?