I purchased the card but did not receive it.

For Individuals: You should receive your package within up to 10 working days from the date of purchase via our TNG Shop. If you have not received it after this period, please check the tracking information provided in your Order Confirmation Email to your registered account.

For further assistance, you may reach out to our Client Care team via Live Chat at www.touchngo.com.my, contact our Touch ‘n Go Careline at +603-2714 8888 (Mon–Fri, 8.00 am – 8.00 pm), email us at careline@touchngo.com.my, or submit your inquiry through the Touch ‘n Go e-Customer Service Form with your order number.

Possible reasons for delay:

1. Unexpected delays due to weather, public holidays, or unforeseen logistical issues.

2. Incorrect or incomplete shipping address provided during checkout.

3. High volume period such as sales or promotional event may cause delays.

    

For Businesses: Our sales representative will keep you posted on your Business Card delivery. It’s on a case-by-case basis depending on your card design and quantity ordered.