If your card is unreadable after purchase, contact Touch ‘n Go Customer Service via +603-2714 8888. Refunds are not automatic and will be reviewed on a case-by-case basis.
Articles in this section
- Why are some cards greyed out and not clickable?
- Why can’t I buy another My50 Pass? It says I already have passes.
- It says my enhanced Touch ‘n Go Card is expiring soon — can I still use it?
- I have selected a start date on Travel Pass and got a message that I already have a My50 Pass on those dates. What should I do?
- It says this card has reached the maximum number of pass purchases. Why?
- I still can’t buy a pass — what else could be the problem?
- I got an error notification from Travel Pass after scanning my card. What should I do?
- What should I do if my My50 Pass payment via Travel Pass on TNG eWallet is successful, but the card scan fails?
- What if my enhanced Touch ‘n Go Card becomes faulty or unreadable after I’ve purchased My50 Pass on TNG eWallet? Can I get a refund?