Sometimes your Travel eSIM might experience some intermittent connectivity issues. There are some settings you could toggle in order to speed up the connection process.
First, disable main line or any other line under "Mobile networks“(this means to turn off local carrier i.e. Maxis, CelcomDigi, Umobile, etc.) WiFi and VPN (if you are using one) for the time being. Just let the eSIM be enabled for mobile data.
| Android | iOS |
| Open settings >> Go to “Connections” OR “Network & Internet” >> Select your Primary SIM >> Toggle “Turn On SIM” OFF | Open settings >> Go to “Cellular/Mobile Data OR Mobile Service” >> Tap on “Data plans (or Cellular Plans, or SIMs)" >> Tap on your primary line >> Toggle “Turn On This Line” OFF |
Next, disable automatic network selection and manually connect to the local (destination) telco in the network selection. This helps to stay with the network:
| Android | iOS |
| Open Settings >> Go to "Network & Internet" OR” Connections", or similar options >> Tap on "Mobile Network" OR “SIM & network" >> Choose your Travel eSIM” >> Select "Network Operators" OR "Choose network“ >> Toggle OFF the “Automatic” Option | Open Settings >> Go to "Cellular" OR "Mobile Service" >> Go to “Cellular Plans” OR “SIMs” >> Select your Travel eSIM >> Tap on "Network Selection" OR "Cellular Network" >> Turn OFF "Automatic" to manually select network |
Thirdly, set the speed to 3G only. This allows your device to check if the area has a 3G connection more stable than the LTE one. (You can set this back once the connection is stable). If 3G is not possible, please choose at least 4G or LTE only.
| Android | iOS |
| Open Settings >> Go to "Network & Internet" OR” Connections">> Tap on "Mobile Network" OR “SIM & network" >> Choose your Travel eSIM” >> Select “Preferred network type" OR “Network mode“ >> Choose “3G only” OR “3G/2G” | Open Settings >> Go to "Cellular" OR "Mobile Service" >> Go to “Cellular Plans” OR “SIMs” >> Select your Travel eSIM >> Tap on “Voice & Data” >> Select “3G” |
Finally, Toggle Airplane mode ON for 1-3 minutes before toggling back OFF, or restart the device with the same waiting time, whenever there are new changes. This will help jumpstart the connection with the new settings.
If issues persist, just reach out and we will assist you! Contact our Careline here.