If your eSIM isn’t connecting consistently, try the steps below to refresh your settings and stabilise your connection.
Steps |
Action |
Android |
iOS |
1 |
Turn off your local SIM line, Wi-Fi, and VPN
Keep only your Travel eSIM active for mobile data.
|
1. Open Settings
2. Tap Connections or Network & Internet
3. Select your Primary SIM
4. Toggle Turn On SIM to OFF
|
1. Open Settings
2. Tap Mobile Data or Cellular
3. Tap Data Plans, Cellular Plans, or SIMs
4. Select your Primary Line
5. Toggle Turn On This Line to OFF
✅ Also ensure Wi-Fi and VPN (if enabled) are turned off temporarily. |
2 |
Manually select a local network
This keeps the eSIM connected to the strongest available network in your location.
|
1. Open Settings
2. Tap Network & Internet, Connections, or similar
3. Tap Mobile Network or SIM & Network
4. Select your Travel eSIM
5. Tap Network Operators or Choose Network
6. Turn off Automatic
7. Select a local network manually
|
1. Open Settings
2. Tap Mobile Data or Cellular
3. Tap Cellular Plans or SIMs
4. Select your Travel eSIM
5. Tap Network Selection or Cellular Network
6. Turn off Automatic
7. Choose a local network manually
|
3 |
Set your network to 3G only
3G may offer better stability in some areas. You can switch back to 4G or 5G later. |
1. Open Settings
2. Tap Network & Internet or Connections
3. Tap Mobile Network or SIM & Network
4. Select your Travel eSIM
5. Tap Preferred Network Type or Network Mode
6. Choose 3G only or 3G/2G
|
1. Open Settings
2. Tap Mobile Data or Cellular
3. Tap Cellular Plans or SIMs
4. Select your Travel eSIM
5. Tap Voice & Data
6. Select 3G
|
4 |
Restart your connection
Apply any new changes by resetting the connection.
|
1. Turn on Airplane Mode for 1 to 3 minutes
2. Turn it off again and check your connection
Alternatively, restart your phone and wait 1 to 3 minutes before trying to reconnect.
|
|
❓ Still having issues?
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Contact our Careline and we’ll assist you further.
*These FAQs are subject to our provider's terms and conditions.