Sometimes, your Travel eSIM might fail to activate due to incorrect device settings. To ensure that the failure to activate is not due to incorrect device settings, please perform the following checks:
Firstly, ensure that your Travel eSIM is not removed from your device. Once removed, you will be unable to reinstall using the same eSIM.
Next, confirm if you are at your travel location. Your Travel eSIM will only activate when you have reached your travel destination.
Please enable (ONLY FOR YOUR ESIM, AND NOT YOUR MAIN LINE):
1. Mobile data (Mobile data is TURNED ON)
2. Data roaming (Data roaming for the eSIM is turned ON, NOT the main line)
3. Select your APN (Access Point Network) for the particular eSIM and manually add “<to get list from Airalo>” as your APN. Here’s how you can navigate your APN settings:
| Android | iOS |
| Open Settings >> Go to "Network & Internet" OR "Connections" >> Tap on "Mobile Network" OR "SIM & Network" >> Select "Access Point Names" >> Edit APN settings. | Open Settings >> Go to "Cellular" OR "Mobile Data" >> Tap on “Data plans (or Cellular Plans, or SIMs)" >> Select "Cellular Network" OR "Mobile Data Network" >> Edit APN settings. Ensure that both fields “Cellular / Mobile Data” and “LTE setup” are filled. |
If still unsuccessful, you may use the search bar in your settings and search for “APN” or “Access Point Network”.
4. Manually connect to the local (destination) telco in the network selection. This helps to stay with the network:
| Android | iOS |
| Open Settings >> Go to "Network & Internet" OR "Connections" >> Tap on "Mobile Network" OR "SIM & Network" >> Network Operators, turn off Automatic, and select your preferred network. | To disable automatic network selection: Open Settings >> Go to "Cellular" OR "Mobile Service" >> Go to “Cellular Plans” OR “SIMs” >> Select your Travel eSIM >> Tap on "Network Selection" OR "Cellular Network" >> Turn OFF "Automatic" to manually select network |
5. Set the appropriate Network mode/type (e.g. 3G, 5G) according to the eSIM you purchased.
| Android | iOS |
| Open Settings >> Go to "Network & Internet" OR” Connections">> Tap on "Mobile Network" OR “SIM & network" >> Choose your Travel eSIM” >> Select “Preferred network type" OR “Network mode“ >> Choose 3G or relevant setting | Open Settings >> Go to "Cellular" OR "Mobile Service" >> Go to “Cellular Plans” OR “SIMs” >> Select your Travel eSIM >> Tap on “Voice & Data” >> Select “3G” or relevant setting |
Next, please disable (ONLY FOR YOUR ESIM, AND NOT YOUR MAIN LINE):
6. Airplane mode (Device is NOT on airplane mode i.e. TURN OFF airplane mode)
7. Main line or any other line under "Mobile networks“ (this means to TURN OFF your local carrier i.e. Maxis, CelcomDigi, Umobile, etc.)
| Android | iOS |
| Open settings >> Go to “Connections” OR “Network & Internet” >> Select your Primary SIM >> Toggle “Turn On SIM” OFF |
Open settings >> Go to “Cellular/Mobile Data OR Mobile Service” >> Tap on “Data plans (or Cellular Plans, or SIMs)" >> Tap on your primary line >> Toggle “Turn On This Line” OFF
|
8. VoLTE (TURN OFF VoLTE)
| Android | iOS |
|
Open settings >> Go to “Connections” OR “Network & Internet” >> Select your Travel eSIM >> Look for “VoLTE” or “4G Calling” and toggle it OFF
|
Open settings >> Go to“ Cellular/Mobile Data OR Mobile Service” >> Tap on “Data plans (or Cellular Plans, or SIMs)" >> Tap on your Travel eSIM >> Tap on “Voice & Data” >> Toggle “VoLTE” OFF |
9. For iOS only: TURN OFF “Limit IP Address Tracking”
If issues persist, just reach out and we will assist you! Contact our Careline here.