✅ Before You Start | |||
Steps |
Action |
Android |
iOS |
1 |
Check that your Travel eSIM is still installed. Once removed, it cannot be reinstalled. |
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2 |
Ensure you are already at your travel destination. |
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3 |
Turn off your local SIM line. |
Step 1: Go to Settings
Step 2: Tap Connections or Network & Internet
Step 3: Select your primary SIM
Step 4: Toggle Turn On SIM to OFF
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Step 1: Go to Settings
Step 2: Tap Mobile Data or Cellular
Step 3: Tap SIMs or Data Plans
Step 4: Select your primary line
Step 5: Toggle Turn On This Line to OFF
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✅Check and Set Up Your Travel eSIM | |||
Steps |
Action |
Android |
iOS |
4 |
Turn ON Mobile Data for your Travel eSIM. |
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5 |
Tap Mobile Data or Cellular |
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6 |
Turn ON Data Roaming for the Travel eSIM (not your local SIM). |
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6.1 |
Find the correct APN here: |
Step 1: Go to Settings
Step 2: Tap Network & Internet
Step 3: Tap Mobile Network
Step 4: Tap Access Point Names
Step 5: Tap the "+" icon
Step 6: Add the APN settings with the correct information
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Step 1: Go to Settings
Step 2: Tap Mobile Data
Step 3: Tap SIMs > Select Travel eSIM
Step 4: Tap Mobile Data Network
Step 5: Fill in the APN under "Mobile Data" and "LTE Setup"
💡 Tip: Use the search bar in Settings and type "APN" if you can't find it.
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7 |
Manually select a local (destination) network. |
Step 1: Go to Settings
Step 2: Tap Network & Internet
Step 3: Tap Mobile Network
Step 4: Tap Network Operators
Step 5: Turn off Automatic
Step 6: Select a network manually
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Step 1: Go to Settings
Step 2: Tap Mobile Data
Step 3: Tap SIMs > Select Travel eSIM
Step 4: Tap Network Selection
Step 5: Turn off Automatic
Step 6: Select a network manually
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8 |
Set the correct Network Mode or Type (e.g. 3G, 5G). |
Step 1: Go to Settings
Step 2: Tap Mobile Network
Step 3: Select Travel eSIM
Step 4: Tap Preferred network type
Step 5: Select 3G or the relevant option
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Step 1: Go to Settings
Step 2: Tap Mobile Data
Step 3: Tap SIMs > Select Travel eSIM
Step 4: Tap Voice & Data
Step 5: Choose 3G or the relevant option
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9 |
Turn OFF Airplane Mode on your device. |
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10 |
Turn OFF VoLTE (Voice over LTE) for your Travel eSIM. |
Step 1: Go to Settings
Step 2: Tap Mobile Network
Step 3: Select Travel eSIM
Step 4: Look for VoLTE or 4G Calling
Step 5: Toggle OFF
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Step 1: Go to Settings
Step 2: Tap Mobile Data
Step 3: Tap SIMs > Select Travel eSIM
Step 4: Tap Voice & Data
Step 5: Toggle VoLTE OFF
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11 |
iOS only | Turn OFF "Limit IP Address Tracking". | |
Still not working?
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Contact our Careline for support.
*These FAQs are subject to our provider's terms and conditions.
Android users can refer to this guide to activate your Travel eSIM