What is a private space?
A private space is a feature on some Android devices that allows users to create a hidden or isolated area within their phone. This space can be used to run apps, store files, and maintain a separate environment. It is sometimes referred to as “Secure Folder,” “Second Space,” or similar, depending on the device manufacturer (e.g. Samsung, Xiaomi).
Why is it dangerous to run our app in a private space?
Using our app in a private space can introduce serious security risks. These spaces may bypass standard security checks or run apps in a concealed environment, which could compromise the safety of your financial information. Here's why it’s risky:
- Obscured system integrity: Private spaces can hide the real state of the device, making it harder to detect if the system has been tampered with or compromised.
- Increased risk of app cloning or spoofing: Attackers may use private spaces to run modified or fake versions of our app in an attempt to steal login credentials or sensitive data.
- Limited monitoring and protection: Security tools and monitoring services may not work properly in private spaces, reducing our ability to detect threats or harmful activity.
To protect your financial information, our app cannot be used in a private space. Please switch back to the main device space to continue.
How to exit private space
The steps may vary depending on your phone brand and OS version. Here are some general guidelines:
- Samsung Secure Folder: Exit the Secure Folder and launch the app from your main screen.
- Xiaomi Second Space: Go to Settings > Special Features > Second Space, then switch back to your primary space.
- Other brands: Look for options such as Private Space, Dual Apps, or App Lock, and ensure you are operating in the main user profile.
Avoid using features that separate or clone your main environment unless absolutely necessary. Do not run financial apps in hidden, cloned, or sandboxed spaces.