Yes, the Touch 'n Go eWallet is licensed by Bank Negara Malaysia (BNM).
You may find us listed on the Bank Negara Malaysia website here: https://www.bnm.gov.my/non-bank-e-money-issuers
If you are not satisfied with the outcome of your service or complaint, you may refer the matter to the following who will help to settle any disputes.
A complaint resolution arm of Bank Negara Malaysia.
BNMTELELINK (Contact Centre)
Tel: 1-300-88-5465 (1-300-88-LINK)
Operating hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday)
Web form: https://telelink.bnm.gov.my/
For more information on the services provided, you may visit BNM’s website at www.bnm.gov.my
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